Frequently Asked Questions

Customer Billing

What does it cost for water and sewer service?

The District's fees, rates, penalties, and charges are established by a resolution of the District's Board of Directors.  These fees appear on and the resolution may be downloaded from the Fees, Rates, Penalties, and Charges Page on the District's website.

Why am I being billed for a sewer fee from Woodmen Hills Metropolitan District?

On June 3, 2011, the Woodmen Hills Metropolitan District (WHMD) and the Paint Brush Hills Metropolitan District (PBHMD) entered into an Intergovernmental Agreement (IGA) that resulted in WHMD becoming the owner and sole operators of the wastewater treatment facility previously owned by PBHMD.  Included in the IGA, was a provision for WHMD to bill PBHMD residents directly for the cost of wastewater treatment.  The WHMD Board of Directors set the rates for this service.

Why is there a Water Service Connection Fee?

There are two components to the water rates:

Fixed costs; and Variable costs.

 

The District's Board of Directors commissioned a Rate Study in 2015.  The recommendations in the Rate Study were relied upon when the Board set rates in April 2016.  

Fixed costs are related to the District's costs of having a customer.  These costs include the maintenance of water mains, water meters, billing, and staffing.  Variable costs are determined by the amount of water usage that include electric power, well pump and motor wear and tear, and water treatment costs.

The purpose of the Water Service Fee is to recover an equal share of fixed costs related to the District’s water system from each customer. The equal share is determined by dividing the annually budgeted fixed costs by the total number of billed Single-Family Equivalent (SFE) units. The Water Service Fee amount billed to a customer is determined by the SFE value of the customer’s water service size.

 

Why do we get billed a Sewer Collection fee in addition to Woodmen Hills Metro District's fee?

Although the Woodmen Hills Metropolitan District provides and bills Paint Brush Hills Metropolitan District residents for the cost of wastewater treatment, the Paint Brush Metropolitan District remains responsible for maintaining the sanitary sewer infrastructure within the District.  The District annually inspects and maintains the sanitary sewer mains and the sanitary sewer lift station.  

The purpose of the Sewer Collection Fee is to recover an equal share of fixed costs related to the District’s sanitary sewer mains and lift station from each customer. The equal share is determined by dividing the annually budgeted fixed costs by the total number of billed Single-Family Equivalent (SFE) units. The Sewer Collection Fee amount billed to a customer is determined by the SFE value of the customer’s water service size.

When will I receive my monthly bill?

The District mails its monthly billing statements on the third day of each month unless it falls on a weekend or holiday in which case the billing statement will be mailed on the next business day.

When is my payment due for my monthly billing statement?

Payments are due on the 28th day of month.  Payments not received by the 28th day of the month are considered late and subject to a $15.00 late penalty.

What happens if I don't pay my bill on time?

If your account has a past due balance, a late notice will be mailed on the third day of month in which there is a past due balance.  If the past due balance is not paid within ten days following the date of the past due letter or if a payment arrangement has not been made, the District will post a Notice on your property that water service will be discontinued if the past due balance is not paid within five days (Another penalty of $15.00 will be posted to your account).  After five days, the District may discontinue water service if the past due balance has not been paid or a payment arrangement hasn’t been made to pay the past due balance.  The District will assess a $50.00 shut-off fee and a $50.00 turn-on fee which must be paid along with the past due balance before water service is restored.

How can I make a payment?

You have several options to pay your bill:

Online Bill Pay: You may view your bill, water usage history, and payment history, and pay your bill*.
*There are fees that apply to this payment method.

By Mail:
Paint Brush Hills Metro District
9985 Towner Avenue
Falcon, CO 80831

Drop-Off Location:
Paint Brush Hills Metropolitan District Administration & Maintenance Building
9985 Towner Avenue
Falcon, CO

 

Payments may be brought into the office Monday-Friday 7:30 AM-4:00 PM or left in the Payment Drop Box located adjacent to the parking lot.

Auto-Pay: An Automatic Payment Plan (monthly electronic bank draft or credit card payment for your monthly bill amount) is also available.  Payments are drafted from your checking account or charged to your credit card on the 28th day of each month. Please go to the Customer Account Portal to set up this payment option.
 

 

Is there an online option to pay my bill?

Yes. You can use the Online Bill Pay: You may view your bill, water usage history, and payment history, and pay your bill*.
*There are fees that apply to this payment method.

Sewer Service

Why am I being billed for a sewer fee from Woodmen Hills Metropolitan District?

On June 3, 2011, the Woodmen Hills Metropolitan District (WHMD) and the Paint Brush Hills Metropolitan District (PBHMD) entered into an Intergovernmental Agreement (IGA) that resulted in WHMD becoming the owner and sole operators of the wastewater treatment facility previously owned by PBHMD.  Included in the IGA, was a provision for WHMD to bill PBHMD residents directly for the cost of wastewater treatment.  The WHMD Board of Directors set the rates for this service.

Why do we get billed a Sewer Collection fee in addition to Woodmen Hills Metro District's fee?

Although the Woodmen Hills Metropolitan District provides and bills Paint Brush Hills Metropolitan District residents for the cost of wastewater treatment, the Paint Brush Metropolitan District remains responsible for maintaining the sanitary sewer infrastructure within the District.  The District annually inspects and maintains the sanitary sewer mains and the sanitary sewer lift station.  

The purpose of the Sewer Collection Fee is to recover an equal share of fixed costs related to the District’s sanitary sewer mains and lift station from each customer. The equal share is determined by dividing the annually budgeted fixed costs by the total number of billed Single-Family Equivalent (SFE) units. The Sewer Collection Fee amount billed to a customer is determined by the SFE value of the customer’s water service size.

Who is responsible for a sewer backup on my property?

The District will be responsible for wastewater flows and any backups that may occur in sewer main lines. The Property Owner shall remain solely responsible for any back-ups that may occur on service line. The District shall not be responsible for incidental damage, including property damage, as a result of wastewater service line backups. The District recommends that each Property Owner investigate its options with regard to insurance coverage for wastewater backups, which are not typically included in insurance policies absent a separate rider. The Property Owner shall also be responsible for any maintenance, repairs, or replacement of wastewater service lines. (Paint Brush Hills Metropolitan District Rules & Regulations, Article 6.2)

Water Service

Why is there a Water Service Connection Fee?

There are two components to the water rates:

Fixed costs; and Variable costs.

 

The District's Board of Directors commissioned a Rate Study in 2015.  The recommendations in the Rate Study were relied upon when the Board set rates in April 2016.  

Fixed costs are related to the District's costs of having a customer.  These costs include the maintenance of water mains, water meters, billing, and staffing.  Variable costs are determined by the amount of water usage that include electric power, well pump and motor wear and tear, and water treatment costs.

The purpose of the Water Service Fee is to recover an equal share of fixed costs related to the District’s water system from each customer. The equal share is determined by dividing the annually budgeted fixed costs by the total number of billed Single-Family Equivalent (SFE) units. The Water Service Fee amount billed to a customer is determined by the SFE value of the customer’s water service size.

Where does PBHMD get its water?

PBHMD has eleven wells from which it pumps water.  The wells are in either the Arapahoe aquifer or Laramie Fox Hills aquifer within the Denver Basin.  PBHMD also has a Water Service Agreement that constitutes a perpetual water lease with the Meridian Service Metropolitan District.  This water is deliver to PBHMD via an interconnect it has with Meridian Ranch.